The following information will help eliminate printing problems that are commonly caused by improper Printer Driver, Software, and Printer setup issues.

1. Make sure the "Paper Size" is set to the correct size and orientation, in your mailing program.
   
   Page Setup Guidelines (For your Windows Software Program)
   When choosing the paper size, in your Windows program, it is recommended that you do not select a "default" envelope size. Setting a "custom" paper size is preferred.
   Note: It is OK to choose a "default " envelope size when using FlexMail.
   
   a.- Set the page Orientation to Portrait.
   
   b.- Set the page height to the height of the mail piece (material), but do not exceed the maximum print height of your Rena Systems printer model.
   Please see the chart below, for your printer's maximum print height settings.
   
   Maximum Print Height Settings:
   To avoid exceeding the maximum print height of your Rena Systems printer; be sure the page height , within your Windows program, is not set any larger than the printer's maximum print height, as shown below.
   In addition, zero out the Top and Bottom margin settings.
    

   Rena Systems Printer Model	Maximum Print Height
   Envelope Imager 1.5/1.5+	1.5 inches (H1,2,3=1.5")
   Envelope Imager 2.5	2.5 inches (H1,2,3=1.5", H4&5=1")
   Envelope Imager 3.0	3 inches (H1,2,3=1.5"; H4,5,6=1.5")
   Envelope Imager 4.0	4 inches (H1=0.5"; H2,3,4=1.5"; H5,6,7=1.5"; H8=0.5")
   Envelope Imager XT3.0	3 inches (H1,2=1"; H3,4,5=1.5"; H6=0.5")
   Envelope Imager XT4.0	4 inches (H1,2=1"; H3,4=1"; H5,6,7=1.5"; H8=0.5")
   XPS-ProMail 3.0	3 inches (H1,2=1"; H3,4,5=1.5"; H6=0.5")
   XPS-ProMail 4.0	4 inches (H1,2=1"; H3,4=1"; H5,6,7=1.5"; H8=0.5")
   Envelope Imager CS	No physical limit.   In most cases you should be able to print up to 11 inches  in height.

   c.- Set your page width to the width of your mail piece (material).
          Note: You can not print beyond the printer's maximum print width.
         Please see the chart below, for your printer's maximum print width.

   Rena Systems Printer Model	Maximum Print Width
   Envelope Imager 1.5/1.5+	17 inches
   Envelope Imager 2.5	17 inches
   Envelope Imager 3.0	17 inches
   Envelope Imager 4.0	17 inches
   Envelope Imager XT3.0	17 inches
   Envelope Imager XT4.0	17 inches
   XPS-ProMail 3.0	17 inches
   XPS-ProMail 4.0	17 inches
   Envelope Imager CS	8.5 inches

    

2. Make sure you are using the correct printer driver in your Windows program.
      FlexMail users: Please load and select the printer driver supplied with your Rena Systems printer.
      Bulk Mailer users: Please load and select the printer driver supplied on your Bulk Mailer CD.
      Other software users: Please load and select the printer driver supplied with your Rena Systems printer.
   Note: You can NOT use "text" drivers with our newer printer models.
   
    
3. If the printer is stopping and displaying "Paper Jam".
   a. Make sure the paper size is set correctly in your software (mailing program). The paper size must be set for the actual piece size you are feeding. If you are feeding a piece wider than what the software has been set for, the printer will detect this as a paper jam.
   
   Tip: The printer's internal TEST image, was designed for the following paper size:
   Envelope Imager 1.5/1.5+/2.5 = #10 Envelope (4.12" high x 9.5" wide)
   Envelope Imager 3.0/4.0, XT3.0/XT4.0 and XPS-ProMail 3.0/4.0 = 6"H x 9W" envelope
   If you feed a piece that is longer than specified, you will get the "Paper Jam" error. If you feed a mail piece that is shorter than specified, the printer may print part of the image off the trailing edge of the mail piece.
   
   b. Make sure the separation and paper transport pressure is set appropriately for the media you are feeding.
   Improper separation or transport pressure can cause overlapping pieces to be fed.
   Please see the printer's operations manual for details on setting separation and transport pressure.
    
4. If the problem is "slow print speeds" and or "feeder pausing", this is most likely caused by the software sending graphic data to the printer, and or using parallel vs USB interface.
   To obtain the best print speeds, use the USB interface port and use FlexMail.
   FlexMail can download graphics into printer memory, which will reduce data transmission and processing times.
    
5. Having trouble getting communication from your computer's USB port?
   Please try the following setup routine.
   
   Note: If you already loaded the appropriate printer driver, connected the printer, and have attempted to send data to the printer; but you are not getting any response from the printer (no data getting to printer), then you will need to delete all print jobs (documents) in the printer queue, reboot your computer, power the printer off/on, and start from step "D" below. 
    
   1. Don't connect the printer until you have the printer driver installed.
   2. When initially installing the printer driver, we suggest leaving the port selection at default (usually LPT1:), even if you don't have an LPT port on your computer.
   3. After the printer driver is installed; connect the printer to the computer, via USB, and turn the printer on.
      If the printer has never been connected to the computer before; you will get the windows "found new hardware", "installing new hardware" messages at this time.
      After Windows finishes installing new hardware, it should give the message that "The hardware has been installed successfully...".
   4. Open the printer driver properties, from the "printers & faxes" folder.
   5. Click on the Ports tab and locate the fist USB selection (usually they are numbers USB01, USB02, etc...). Then click on Apply.
   6. While watching the printer status, from the "printers & faxes" folder (folder view must be set to details); power the printer off, wait 10 seconds, and power the printer on.
      The printer status should toggle from offline to ready when you power the printer on. 
      The status should toggle from ready to offline when you power the printer off.
      You may need to repeat this step (power off/on) more than once, for the system to recognize the printer and to see the status change.
   7. If the printer status does NOT change, when you power the printer off and on; click on the Ports tab, then locate and select the next USB port selection in the list (USB02, USB03, etc...). 
      Then click on Apply.
      Go to Step "F".
   8. If the printer status changes when you power the printer off/on then you are Finished. 
      Your printer driver has been properly configured for the USB port you are connected to.
      You are ready to begin printing.

   Note: The above routine is only valid for USB connections. We do NOT recommend using USB to Parallel converters.
   

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